Neevia Document Converter Pro 6 Windows Service Blocking/freezing not converting XL/XLS/XLSX files

If you are having problems converting certain MS Office documents while running the converter as a windows service then read the below:

If you run DC Pro as a windows service try this: on the machine where this happens manually open MsExcel click on the Office Button and go to Word Options and select Popular. In the section, Personalize your copy of Microsoft Office, fill in the values for User name and Initials and reboot.

Another thing you should consider in case you run DC Pro as a service and still have problems log in with the account used by dcStart and launch (open/close) all the applications (MsWord, Excel… etc) used as parsers by DC Pro to have their registry profiles properly created.

Also make sure that MsOffice parsers run in the same user account as DCStart.

To do that type dcomcnfg in the command prompt hit enter, expand the Component Services group, expand the Computers group, expand the My Computer group, expand the DCOM Config group, find and select Microsoft Excel Document (valid for other parsers too) -> right mouse click -> Properties.

- click the Identity tab. Check the This user checkbox, press Browse and specify the Administrator account or the account used by dcStart;

- enter and re-enter the password;

- click the Security tab. Check Use custom access permissions, press Edit and add the "Everyone" user account;

- Check the Use custom launch permissions checkbox, press

- Edit and add the "Everyone" user account;

- reboot the computer;